How to test and troubleshoot my internet connection?

Running a speed test determines whether you have the correct bandwidth to stream On Air’s shows at their best. We recommend running one (or both) of the following sites to check your internet speed:  

• SPEEDTEST: https://www.speedtest.net 

• FAST: Internet Speed Test  

The minimum speed recommendations for HD and 4K UHD qualities can be found here.   

If you’re experiencing a slow internet connection, try these methods: 

• Switching from a wireless connection to a wired connection. Please note that in densely populated areas, Wi-Fi interference may cause low throughput 

• If required, consider upgrading your Wi-Fi to support the latest standards  

• If your bandwidth is below the required minimum speed, please contact your internet service provider

Please note: 

Using an internet connection below the minimum speed recommendations could result in buffering or a low-quality viewing experience. 

Avoid streaming over a 3G or 4G mobile* network connection—throughput might suddenly drop below our required minimum speed while on the move! However, 5G should be fine in this instance.  

Where possible, connect to a reliable connection like a wired home router. Using mobile data can result in unstable quality and high data usage. 

Examples: 

Below are some examples of good internet test results from the sites mentioned above:

Below an example of a solid/good internet connection test result via fast.com:

Don’t forget to check our supported devices and platforms here. 

If you experience any technical difficulties while streaming our shows, please contact our helpdesk team at [email protected].