How do I watch a show through On Air’s mobile app?

Modified on Mon, 2 Dec at 1:05 PM

For the best immersive experience on your mobile, On Air has developed apps for Apple iOS (iPhone) and devices running the Google Android operating system. Download our apps here:  





*Please note that we also have apps for Smart TV's - Learn More: How to watch an On Air show on a smart TV.


Supported devices

You can watch our shows on various mobile devices. Please visit this article about Supported Devices  page for information about system version requirements.



Streaming issues? Here's how to solve them:

  • Please check the minimum speed recommendations for streaming high-quality content here. You could also test your internet speed, detailed instructions can be found here
  • If the above doesn't work, try streaming from another mobile device
  • If you still encounter issues, please don't hesitate to contact our helpdesk team here



How do I update the On Air app?

  • Open the Apple App Store, Google Play Store or Amazon Appstore
  • Tap profile
  • Locate On Air
  • Click update



How do I reset my password?

  • Tap "Forgot Password" on the Login screen
  • Enter your email address
  • Follow the email instructions



How can I request a refund?

Shows purchased via the apps will be handled by the Apple App store, Google Play Store or the Amazon Appstore (depending on your iOS).



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