Refunds Print

Modified on: Tue, 3 Oct, 2023 at 3:17 PM


Did something go wrong or because of another reason you would like to receive a refund? Please follow the steps below to contact our lovely helpdesk team. If the reason for the refund is within the T&Cs of the event, they will be able to refund your purchase.


How to request a refund for shows bought through Apple, Google or Amazon?

For shows that have been purchased via the apps the refunds will be handled by the Apple App store, the Google Play store or Amazon appstore depending on your OS:




How to request a refund for shows bought through the On Air website?

1. Go to our Helpdesk.

2. Raise a ticket here specifying the following information:

  • Your email (we need it to identify the account)
  • The show you would like to receive a refund for.
  • The reason you are requesting your refund.

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